Refund Policy

1. General Refund Policy

Donations made to Buy Me a Latte are considered voluntary contributions and are generally non-refundable. By making a donation, you acknowledge that:

• Your donation is a voluntary gift
• You are not purchasing goods or services
• Donations are typically final and irreversible

2. Eligible Refund Cases

Refunds may be considered in the following exceptional circumstances:

2.1 Technical Errors

• Duplicate charges - If you were charged multiple times for a single donation
• Incorrect amount - If you were charged more than the intended donation amount due to system error
• Failed transaction - If money was debited but donation was not recorded

2.2 Unauthorized Transactions

• Fraudulent use of payment method
• Unauthorized access to your account

2.3 Processing Errors

• Payment gateway errors resulting in incorrect processing
• System malfunctions during checkout

3. Non-Refundable Situations

Refunds will NOT be provided for:

• Change of mind - After completing donation
• Buyer's remorse - Regretting donation decision
• Donations made accidentally but successfully completed
• Disputes about how donations are used
• Disagreement with our policies or content

4. Refund Request Process

To request a refund for an eligible case:

Step 1: Contact Us

Email us at admin@atdb.uno within 7 days of the transaction with:

• Your full name
• Email used for donation
• Transaction ID or payment reference
• Date and amount of donation
• Detailed reason for refund request
• Supporting evidence (screenshots, bank statements)

Step 2: Review

We will review your request within 5-7 business days and determine eligibility based on this policy.

Step 3: Decision

You will be notified via email about:

• Approval or denial of refund request
• Reason for decision
• Refund timeline (if approved)

5. Refund Processing

If your refund is approved:

Processing Time

• Refunds are initiated within 7-10 business days of approval
• Bank processing may take an additional 5-7 business days
• Total time: Usually 12-17 business days

Refund Method

• Refunds are processed to the original payment method
• Credit/Debit cards: Refunded to the same card
• UPI/Wallets: Refunded to the source account
• Net Banking: Refunded to the source bank account

6. Razorpay Refund Policy

Since payments are processed through Razorpay:

• Refunds are subject to Razorpay's refund policy
• Razorpay may charge processing fees for refunds
• Bank-specific processing times may apply

7. Dispute Resolution

If you're not satisfied with our refund decision:

• You may request a review by a senior team member
• Additional evidence may be required
• Final decisions are at our sole discretion

9. Prevention Tips

To avoid refund requests:

• Double-check the donation amount before submitting
• Ensure you're using the correct payment method
• Verify your email address for donation confirmation

10. Contact for Refunds

For refund-related queries:

• Email: admin@atdb.uno
• Subject Line: "Refund Request - [Transaction ID]"