Contact Us

What Can We Help You With?

Common topics we can assist with:

• Donation Support - Issues with making or processing donations
• Payment Questions - Payment methods, refunds, and receipts
• Account Issues - Newsletter subscriptions, email preferences
• Technical Problems - Website errors or bugs
• General Inquiries - Questions about our platform or policies
• Partnerships - Collaboration opportunities
• Feedback - Suggestions and recommendations

Before You Contact Us

To help us assist you faster, please:

• Check our FAQ section (if available)
• Review our Privacy Policy and Terms & Conditions
• Have your Transaction ID ready (for payment-related queries)
• Check your spam folder for our previous emails

For Specific Issues

Refund Requests

Please email us with:

• Subject: "Refund Request - [Transaction ID]"
• Your full name and email used for donation
• Transaction details and reason for refund

Email Delivery Issues

If you haven't received confirmation emails:

• Check spam/junk folders
• Wait up to 1 hour (in rare cases)
• Contact us with your transaction ID

Unsubscribe Requests

To unsubscribe from emails:

• Click the "Unsubscribe" link in any email
• Or email us with "Unsubscribe" in the subject line

Our Commitment

When you contact us, we promise to:

• ✅ Respond within 24-48 hours (business days)
• ✅ Listen to your concerns with empathy and respect
• ✅ Provide clear and helpful responses
• ✅ Keep your information confidential